You own the long-term relationship, retention, and revenue expansion for a portfolio of existing Epigraph accounts—while Project Management owns day-to-day execution.

Strategic account ownership (relationship + sentiment)

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You maintain high-level visibility into active engagements without running the day-to-day. You show up at the moments that matter.

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• Sales → Production handoff: Lead the transition into kickoff and ensure context, goals, and expectations are established before PMs assume daily execution.
• Client pulse checks: Mid-project check-ins (not status updates) to assess sentiment, surface unvoiced needs, and uncover “what’s next.”
• Delivery & continuity: Support closeout from a business-outcome perspective, then transition the conversation into future work.
• Escalation owner: You own relationship-level escalations; PMs own execution-level issues.
• QBRs (where applicable): Run QBRs / analytics walkthroughs to demonstrate ROI and reinforce long-term value.

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Explicit boundary: You do not attend recurring production meetings or manage tasks, timelines, or assets.

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Revenue expansion + commercial ownership

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You are accountable for revenue growth within existing accounts through proactive, consultative selling.

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• Maintain awareness of client roadmaps and proactively identify upsell / cross-sell opportunities.
• Own the expansion sales cycle for existing clients: opportunity → discovery → pricing → proposal → close.
• Own renewals across subscription-based and recurring work.
• Partner with PMs to scope/price/negotiate change orders when scope expands, ensuring commercial clarity and profitability.

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Consultative fluency (technical curiosity, not execution)

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You don’t need to be an artist, engineer, or PM—but you must understand our solutions well enough to advise credibly and frame value.

• Product clients: interactive solutions (3D viewer, AR, tours, configurators), web/e-commerce implications, and how content supports conversion and sales.
• ArchViz clients: typical inputs (CAD/Revit), deliverable types (renderings, animation, floor plans, interactive tours), and how visuals support marketing/leasing/sales.

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Fluency is a progression expectation—not day one.

• Take ownership of your portfolio and earn stakeholder trust.
• Establish a consistent cadence: kickoffs, pulse checks, continuity conversations.
• Build an expansion pipeline across existing accounts.
• Confidently lead early expansion conversations without a PM present.
• Demonstrate strong judgment on boundaries: escalate relationship issues appropriately; do not drift into task-level ownership.

• 2+ years in account management, client success, or consultative/technical sales; rising talent considered with strong learning velocity.
• Proven commercial mindset: experience owning retention and/or expansion outcomes.
• Organized and adaptable: comfortable context-switching across industries and client types.
• Strong communication: can run escalation and commercial conversations with professionalism.
• Respects and reinforces the CAM–PM boundary.

• Expansion revenue from existing / previously engaged accounts
• Repeat engagement rate
• Renewal performance across subscription/recurring work
• Client sentiment / relationship health

• Resume (PDF)
• In your cover note (or the first line of your resume), tell us about one "Expansion" win you've had in a previous role. How did you take a stagnant account and grow it?

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Suggested subject line: Client Account Manager — [Your Name]